Privacy Policy

Cinematic Pet Art respects your privacy and is committed to handling your information with care.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• your name
• your email address
• your Instagram or other social media contact information, if provided
• your pet's name and related details
• photos and other reference materials you submit
• order details, messages, and support communications

2. How We Use Your Information

We use your information to:

• process and deliver your order
• communicate with you about your order
• provide customer support
• improve our services and customer experience
• maintain internal business records

We only use submitted photos and materials for the purpose of creating and delivering your custom video, unless you have also given permission for public sharing.

3. Public Sharing and Portfolio Use

We may share completed work on our website, portfolio, or social media only if:

• you have given permission, or
• you have not selected a private or no-public-posting option where such an option is offered

If you prefer your order to remain private, please let us know when ordering.

4. Payment Information

Payments are processed securely through third-party payment providers such as Stripe.

We do not store your full credit card or payment card information.

5. How We Store and Protect Information

We take reasonable steps to protect your personal information and submitted materials.

However, no online system can guarantee absolute security, and by using our services you understand that electronic transmission and storage always involve some level of risk.

6. Data Retention

We keep order-related information and submitted materials only for as long as reasonably necessary to:

• provide the service
• maintain records
• resolve disputes
• comply with legal or business obligations

You may request deletion of submitted materials after delivery, and we will make reasonable efforts to honor that request unless we need to retain certain information for legal, accounting, or operational reasons.

7. Data Sharing

We do not sell your personal information.

We may share limited information with trusted third-party service providers only when necessary to operate our business, such as:

• payment processors
• hosting providers
• storage providers
• communication tools

These providers may process information only as needed to support our services.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this website.

10. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact method listed on this website.